Terms of service
Terms of Service
Welcome to NITRA.
By accessing or purchasing from our website, you agree to the following Terms of Service. These terms apply to all visitors, users, and customers of NITRA.
Please read them carefully.
1. Overview
NITRA provides consumable wellness products designed to support sleep and relaxation.
By using our website or purchasing our products, you confirm that you are legally capable of entering into a binding agreement and agree to comply with these terms.
If you do not agree, please do not use our website or services.
2. Product Information & Intended Use
NITRA products are intended to support sleep and wellbeing as part of a healthy lifestyle.
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Products are not medical treatments
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Products are not intended to diagnose, treat, cure, or prevent any disease
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Results may vary between individuals
Always follow the usage instructions provided on packaging and our website.
3. Health Disclaimer
Information provided by NITRA is for educational purposes only and is not medical advice.
If you:
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Are pregnant or breastfeeding
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Have a medical condition
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Are taking prescription medication
You should consult a qualified healthcare professional before using NITRA.
Use of our products is at your own discretion and risk.
4. Orders & Acceptance
All orders placed through our website are subject to acceptance and availability.
We reserve the right to:
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Refuse or cancel orders at our discretion
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Limit quantities per customer
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Cancel orders suspected of fraud, abuse, or resale
If an order is cancelled after payment, a full refund will be issued.
5. Pricing & Payments
Prices are shown in the applicable currency and may include or exclude taxes depending on your location.
We reserve the right to:
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Change pricing at any time
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Correct pricing errors
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Cancel orders placed due to incorrect pricing
Payments are processed securely through third-party payment providers. NITRA does not store payment card details.
6. Shipping & Delivery
Shipping times are estimates only and not guaranteed.
NITRA is not responsible for delays caused by:
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Postal or courier services
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Customs clearance
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Incorrect address information
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Events beyond our control
Risk of loss passes to the customer upon delivery.
7. Returns, Refunds & Guarantees
Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.
By placing an order, you agree to the conditions outlined in that policy, including eligibility requirements for the 30-Night Sleep Guarantee.
8. Subscriptions
If you purchase a subscription:
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You authorise recurring billing at the selected interval
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Charges will continue until cancelled
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You are responsible for managing your subscription before the next billing date
Refunds are not issued for subscription charges already processed.
9. Fair Use & Abuse Prevention
We reserve the right to limit or refuse service, refunds, or future orders where we reasonably believe there is:
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Repeated refund behaviour
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Misuse of guarantees
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Resale of products
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Fraudulent or abusive activity
This protects the integrity of our service for all customers.
10. Intellectual Property
All content on this website — including text, imagery, branding, logos, and product formulations — is the intellectual property of NITRA.
You may not copy, reproduce, distribute, or exploit any content without prior written permission.
11. Limitation of Liability
To the maximum extent permitted by law:
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NITRA shall not be liable for indirect, incidental, or consequential damages
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Our total liability shall not exceed the amount paid for the product purchased
Nothing in these terms limits rights that cannot be excluded under applicable law.
12. Indemnification
You agree to indemnify and hold harmless NITRA from any claims, damages, or expenses arising from your misuse of our website or products, or violation of these Terms.
13. Changes to These Terms
We may update these Terms from time to time to reflect operational, legal, or regulatory changes.
The latest version will always be available on our website. Continued use of our services constitutes acceptance of any changes.
14. Governing Law
These Terms are governed by the laws of the jurisdiction in which NITRA operates, without regard to conflict of law principles.
15. Contact
For questions regarding these Terms, please contact: