Refund policy

Returns & Refunds Policy

At NITRA, we believe better sleep should feel calm — not risky.
That’s why first-time customers are covered by our 30-Night Sleep Guarantee, alongside your applicable consumer rights.

Please read this policy carefully before requesting a return or refund.

30-Night Sleep Guarantee (First Purchase Only)

We encourage customers to use NITRA consistently to experience its full effect.
If, after up to 30 nights of proper use, you do not notice a meaningful improvement in your sleep quality, you may be eligible for a refund.

This guarantee is offered once per customer, on the first purchase only, and applies exclusively to orders placed directly through an official NITRA website.

Proper Use Requirement

To qualify for the 30-Night Sleep Guarantee, NITRA must be used as intended:

  • One serving per night

  • Used consistently over the trial period

  • Without exceeding the recommended daily dose

The guarantee is designed to allow sufficient time for the body to respond naturally.

Refund requests may be declined where it is clear the product was not used consistently or as directed.

Eligibility Requirements

To be eligible for a refund, all of the following must apply:

  • The request is submitted within 30 days of confirmed delivery

  • The order was purchased directly from an official NITRA website

  • This is your first NITRA purchase

  • The product was used in accordance with the usage instructions

  • The request is not part of repeated or abusive refund behaviour

We reserve the right to deny refund requests that do not meet these conditions.

How to Request a Refund

To request a refund, please contact our support team at:

📩 support@drinknitra.com

Please include:

  • Your order number

  • The email address used at checkout

Our team may ask a small number of clarifying questions about your experience.
This is for quality assurance and product improvement — not to dispute valid refund requests.

Consumable Products & Returns

For hygiene and safety reasons:

  • Opened or used consumable products are generally not required to be returned, unless explicitly requested by our support team

  • If a return is requested, items must be unused, unopened, and returned in original condition

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

Refund Processing

If your refund is approved:

  • Refunds are issued to the original payment method

  • Processing times typically range from 5–10 business days, depending on your bank or payment provider

  • You will receive confirmation once the refund has been completed

Original shipping charges, duties, taxes, and customs fees are non-refundable, except where required by local law.

Damaged, Faulty, or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photographic evidence of the issue

We will arrange a replacement or refund where appropriate, at no additional cost.

Subscription Orders

For subscription purchases:

  • Subscription charges are processed automatically at the agreed billing interval

  • Customers are responsible for managing, pausing, or cancelling subscriptions prior to the next billing date

  • Refunds are not issued for subscription charges that have already been processed

Subscriptions can be managed through your customer account or by contacting support.

Exclusions & Misuse Protection

Refunds will not be issued for:

  • Repeat or excessive refund requests

  • Orders suspected of misuse, abuse, or resale

  • Failure to follow usage instructions

  • Requests submitted outside the eligibility window

  • Purchases made through third-party retailers, marketplaces, or resellers

We reserve the right to refuse service, limit refunds, or restrict future orders where misuse or abuse of this policy is identified.

Consumer Rights

This policy does not affect your statutory consumer rights under applicable local laws.
Where local regulations provide additional rights or protections, those rights remain unaffected.

Contact

For questions about your order, refund eligibility, or subscription management, please contact:

📩 support@drinknitra.com