Shipping policy
Shipping Policy
At NITRA, we aim to deliver your order smoothly, transparently, and without stress.
Please review the information below before placing your order.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with tracking details.
During periods of high demand, processing times may be slightly extended. We appreciate your patience.
Shipping Destinations
We ship internationally to most countries.
If your country is not available at checkout, it means we are currently unable to ship to that location.
Shipping Times (Estimated)
Shipping times are estimates and may vary based on destination, customs processing, and courier delays.
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United Kingdom: 2–4 business days
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Europe: 4–8 business days
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United States & Canada: 5–10 business days
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Rest of World: 7–14 business days
Please note that shipping times are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Any promotional free shipping offers will be clearly displayed at checkout.
Customs, Duties & Taxes
For international orders:
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Customs duties, import taxes, and fees may be charged by your local customs authority
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These charges are not included in your order total unless explicitly stated
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Customers are responsible for any applicable customs fees or taxes
NITRA is not responsible for delays caused by customs clearance processes.
Tracking & Delivery
Once your order ships, you will receive a tracking link via email.
Please ensure your shipping address is correct at checkout.
NITRA is not responsible for delivery issues caused by incorrect or incomplete address information.
Lost, Delayed, or Stolen Packages
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If your tracking shows your package as delivered, responsibility passes to the customer
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NITRA is not responsible for packages lost or stolen after delivery
If your package appears lost in transit or significantly delayed, please contact us and we will assist where possible.
Address Errors & Returned Packages
If a package is returned to us due to:
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Incorrect address
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Failed delivery attempts
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Refusal to pay customs fees
We may offer reshipment at the customer’s expense or issue a refund minus shipping costs.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include:
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Your order number
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Clear photographic evidence
We will arrange a replacement or refund where appropriate.
Contact
For shipping questions or delivery support, please contact: