Privacy policy

Privacy Policy

Last updated: December 13, 2025

At NITRA, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share your information when you visit, use, or make a purchase from our website, or otherwise interact with us.

By accessing or using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information depending on how you interact with our website:

Personal Information

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

Payment Information

Payments are processed securely by third-party payment providers.
We do not store or have access to your full payment card details.

Order & Account Information

  • Products purchased

  • Order history

  • Subscription details

  • Customer support communications

Technical & Usage Information

  • IP address

  • Device and browser information

  • Pages viewed and interactions with the site

  • Referral sources (such as advertisements or search engines)

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Manage subscriptions and recurring billing

  • Communicate with you about your orders or account

  • Provide customer support

  • Improve our website, products, and customer experience

  • Send marketing communications where permitted

  • Measure advertising performance

  • Detect fraud and protect our business

  • Comply with legal and regulatory obligations

3. Marketing & Communications

With your consent, we may send you emails or messages about:

  • Your order or account

  • Product updates or educational content

  • Offers or promotions

You may unsubscribe from marketing communications at any time using the link provided in our messages or by contacting us directly.

We do not sell your personal information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Analyse site performance and usage

  • Measure and optimise advertising campaigns

  • Improve user experience

This may include tools such as Google Analytics, Meta Pixel, and similar technologies.
You can manage cookie preferences through your browser settings.

5. Sharing Your Information

We share personal information only where necessary to operate our business, including with:

  • Payment processors

  • Shipping and fulfilment partners

  • Email and marketing platforms

  • Analytics and advertising providers

  • Legal or regulatory authorities where required

All third parties are required to handle personal data responsibly and in accordance with applicable data protection laws.
Where required by law, we rely on recognised legal mechanisms to ensure appropriate safeguards are in place when personal data is processed by third parties.

6. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence.

Where applicable, we take appropriate steps to ensure your data is protected in accordance with relevant data protection laws, including recognised international transfer mechanisms.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Fulfil legal, accounting, or regulatory obligations

  • Resolve disputes or enforce agreements

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain processing

  • Withdraw consent for marketing communications

  • Request data portability

To exercise these rights, please contact us using the details below.

9. Security

We take reasonable technical and organisational measures to protect your personal information.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

NITRA is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements.
The latest version will always be available on our website.

12. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📩 support@drinknitra.com